The total amount of your first RCN statement is determined by a number of different aspects, not the least of which is the range of services and the quantity of those services that you have acquired. When you are looking through your first RCN statement, here are some important considerations to bear in mind.
- RCN will bill you a part of your usual monthly service costs for the current month that is prorated according to the day of the month on which you signed up for their services. This is applicable to services such as cable TV, phone, and Internet.
- For the current month, the full amount of all normal taxes and levies that are applicable to your state and the local area will be added on.
- RCN prepares its invoices for cable TV and Internet service one month in advance, including an estimate of the applicable taxes and fees. This practice is consistent with industry norms. You will thus be charged the whole amount of the next month’s normal monthly service charges, as well as any applicable taxes and fees, in addition to the prorated part of the first month’s service modifications that you will be required to pay. At least insofar as cable TV and internet service are concerned, this is the reason why your first statement will normally be greater than subsequent ones. (For further information about phone service, see the next item, “d”)
- Because phone services are, to some extent, dependent on varying levels of consumption, customers are not paid for a whole month’s worth of service in advance. Therefore, you will notice a fee for the first month of service that is prorated, but you will not see a charge in advance for the next month’s service, as is the case with cable TV and Internet services. Your phone rates give the impression of being lower than average due to this fact as well as the fact that you were charged a prorated amount for the first month of service.
- If there are any installation costs, they will normally be included on your very first bill that you get once the expert completes the installation.
- Your initial statement will also include any relevant charges for additional services such as Pay Per View or Video On Demand that you may have bought during the current billing cycle.
- Expect to see either prorated or advance service costs show on your bill for the new services if you are upgrading to a different two or three service package. This is because you are paying for the new services in advance. In the same vein, if you are reducing your service, you should anticipate seeing prorated service modifications depending on the date that you ceased using the service reflected on your subsequent bill.
What taxes and fees does RCN add to my bill?
Customers are subject to a variety of taxes and fees, the specifics of which depend on the services they are buying as well as the state or local area in which they reside. We strongly encourage you to go through the part of this website titled “Understanding Your Taxes and Fees” in order to get a deeper comprehension of the taxes and fees that are shown on your RCN bill.
How do I pay my bill online?
You may get free online access to your RCN account by creating a MyRCN account, which can be done by going to the Customer Center. Before you sign up, double check that you have your account name, number, and security password handy. You will be able to check and pay your bill online after you have signed in, or if you have a mobile device, you may download our RCN Mobile app! RCN will take payments made via its mobile app or website using credit or debit cards with the VISA, MasterCard, Discover, or American Express logo, as well as payments made by direct debit from a checking account held at a bank.
When is payment due for my RCN bill?
RCN advises customers to pay their bills as soon as they get their monthly statement in order to prevent the potential of accruing late payment fines. Your monthly statement will include a reminder of when the payment is due.
If I am unable to pay my RCN account by the due date, will I be subject to a late payment fee?
RCN strongly recommends that its clients pay their bills on time to avoid incurring late penalties and the potential suspension of their service. RCN retains the right to assess late penalties in the event that payments are not received on the specified due date. If you are going to be assessed a late payment fee, you will be alerted through a note that is printed on your statement.
My payment is overdue, and I’ve been given a notice that my service will be terminated. What steps can I take to ensure that my services are not terminated?
You may make payment arrangements by calling 877-RCN-BILL (877-726-2455) and selecting the appropriate option. You will then be connected to a customer service person who will assist you with settling your account after you have done so.
How can I have my services restored, and is there a price associated with having them reconnected?
You may make payment arrangements by calling 877-RCN-BILL (877-726-2455) and selecting the appropriate option. You will then be connected to a customer service person who will assist you with settling your account after you have done so. You will, however, be required to pay a charge to reconnect any RCN service (cable, phone, and Internet) that has been disconnected for nonpayment and then restored after the grace period has expired. Before RCN may reinstate your service, all past-due balances must be paid in full. This includes any fees that may have been assessed.
Is it possible to examine my bill online rather than (or in addition to) getting a printed statement in the mail?
Yes! You may get free online access to your RCN account by creating a MyRCN account, which can be done by going to the Customer Center. Before you sign up, double check that you have your account name, number, and security password handy. When you have signed in, you will have the ability to choose the billing option that best suits your needs; check for Paperless Billing. On-the-go? Downloading the RCN Mobile app will provide you with quick access to a number of useful features, including the ability to see your bill, make payments, and adjust your billing method.
How can I examine the history of my bills that I have paid online?
Please visit the Customer Center so that we can register you for the My RCN service. Visit the Account Summary page once you have successfully registered for the system and signed in to it. Then, under the current statement, there is a button labeled “View Previous Statements.” Click that option. A history of previous assertions will be provided to you in this section. To read a particular assertion, you must first click on it. RCN will maintain online statements for up to a year’s worth of time. It is highly recommended that you save copies of the PDF files to your hard drive so that you may access them at any time.
Please take note that in order to see your invoices, which are presented to you in the form of PDF documents on your web browser, you will need to have Adobe Acrobat installed on your computer. (Many online browsers and PCs already have Adobe Acrobat integrated; if yours does not, download Adobe Acrobat immediately if it is not already installed on your system.)
Can I pay a bill on behalf of another person?
Yes. Call our automated phone system at 1.800.RING.RCN and follow the prompts to pay a friend’s or family member’s RCN bill. You may do this by giving us a call at 1.800.RING.RCN. You are going to need to make sure that you have the account number for the bill that you are paying on hand. At this time, it is not possible to pay a bill online on behalf of another person. This choice can only be made via the use of our voice-activated phone service.